Meowfolk FAQs
Answers to some common questions!
1. Start New Client Registration
Fill out this form in our Meowfolk Client Portal to share basic details along with your service request; we'll check availability and ensure we can help!
2. Book a Meow Meet
We'll approve your request and you will receive a link to activate your client portal account. Fill out your pet's info and immeditely book a free Meow Meet (virtual or in-person). We'll also send over our welcome packet, which includes essential policies and service details
3. Complete Onboarding
After our meeting, you can start booking services directly through your new Meowfolk Client Portal!
Yes! All new clients must complete New Client Registration, which includes a complimentary Meow Meet before booking any services.
Once your booking request is approved, you’ll receive access to your Client Portal to schedule your Meow Meet, either virtual or in-person. We’ll also send over your Welcome Packet, filled with helpful info about our services, policies, and what to expect.
After the Meow Meet, you’ll be ready to book your first visit and get on our calendar!
Send your booking request now to get started!
Meow Meets are part of New Client Registration and can be virtual or in-person. If you're booking Overnight Stays, an in-person Meow Meet is required.
Available hours: Monday–Friday: 6:00 PM – 8:00 PM Saturday–Sunday: 10:00 AM – 5:00 PM
If you need a different time, email us at catsitting@meowfolk.com
To begin, submit a booking request and we’ll walk you through the next steps!
Our primary service area includes neighborhoods in this map
Neighborhoods within a 7-mile radius of the Richmond Public Library, Main Branch (23219) are part of our core service area - no travel fees apply!
For visits 7–12 miles away, a flat $10 travel fee per visit is added to your invoice.
Locations beyond 12 miles may be subject to additional distance surcharges based on mileage and travel time.
Some of the 7-mile radius areas we cover include:
Bellevue
Byrd Park
Carytown
Church Hill
Downtown
Fan District
Forest Hill
Fulton Hill
Ginter Park
Highland Park
Lakeside
Malvern Gardens
Maymont
Monument Ave Park
Museum District
North Highland Park
Rocketts Landing
Scott’s Addition
Sherwood Park
Shockoe Bottom
VCU
Westover Hills
Westhampton
Westwood
Willow Lawn
Windsor Farms
General areas up to 12 miles that incur the $10 fee include:
Bon Air
Chamberlayne Farms
Dumbarton
Laurel
Manchester
Mechanicsville (western)
Staples Mill
Stratford Hills
Three Chopt
Tuckahoe
We do service these areas. They may incur a travel surcharge based on the calculated distance:
Glen Allen (southern)
Henrico (western)
Innsbrook
Short Pump
Have questions about your location? Send us a text 804-592-1220, fill out our contact form, or email us at catsitting@meowfolk.com with your location address. We’ll respond within 48 business hours to confirm service availability and any applicable distance surcharge.
You have three options for key management:
Keys on file (recommended): We securely store your keys, labeled with a unique ID and no identifying information. This is our preferred method for convenience, security, and cost-effectiveness.
Lockbox (yours to keep): You can purchase our programmable lockbox that stays at your home. This allows you to control access and avoid key handoffs. You may choose to display or hide the lockbox as you see fit.
Per-visit key pickup and return: You may add a key pickup and return fee to each reservation. This is not recommended for long-term clients. To waive this fee, you can arrange a key handoff at a public location selected by our team and based upon our schedule and availability, but this courtesy is not a guaranteed option.
YES! Meowfolk is fully licensed and bonded by Business Insurers of the Carolinas, and our sitters have had extensive background checks processed by AQUTRAQ. Documentation is available upon request. Rest assured, your cats and home are in professional, safe, and qualified hands!
Our Head Meownager brings years of personal pet ownership and has been professionally pet sitting since 2023. She regularly completes training programs focused on pet health, behavior, and safety.
Her training includes:
Administering Medications Using Fear Free Strategies
Handling Aggressive Cats
Caring for Cats and Dogs with Kidney Disease
Caring for a Pet with Cancer
Caring for Kittens
Cat Body Language
Cat and Dog Poop 101
Managing Undesirable Behaviors in Cats
Pet Care: Cats 101
Recognizing Symptoms of Pain in Cats
She is currently completing certification in Pet First Aid & CPCR.
At Meowfolk, we stay committed to continued education so your cats are in knowledgeable, capable hands!
Want to see our training credentials? Just email us at catsitting@meowfolk.com and we’re happy to share.
We are insured with Business Insurers of the Carolinas since 2024, and documentation is available upon request!
Our certificate limits of liability are as follows:
Each Occurrence: $1M
General Aggregate Limit: $2M
Product/Completed Operations Limit: $2M
Personal & Advertising Injury Limit: $1M
Fire Damage Limit: $300K
Medical Payments: $10K
Lost Key Endorsement: $2.5K
Bond Limit: $10K
Sometimes when sending out or replying to emails, our emails go to your spam inbox. To prevent this and make sure you recieve ALL of our important communications, follow these steps:
Step 1: Go to your Gmail account on your browser
Step 2: Click the dropdown arrow in the search bar at the top of the screen
Step 3: Type in our email address: catsitting@meowfolk.com
Step 4: Select 'Never Send It To Spam' & 'Always Mark It As Important.'
Step 5: Hit 'Select Filter' and you're done!