Meowfolk FAQs

1. Start New Client Registration Book a Meow Meet here (https://koalendar.com/e/meow-meet)to share basic details along with your service request; we'll check availability and ensure we can help! 2. Meow Meet Before the meeting, we'll send over our welcome packet which includes essential policies and service details. During the meeting we'll learn about your pets and sitting needs, answer all your questions, and sign intake forms. You'll also have an opportunity to exchange keys 3. Complete Onboarding After our meeting, you can start booking services directly with this (https://koalendar.com/e/cat-sitting)private calendar

Yes! All new clients must complete New Client Registration, which includes a complimentary Meow Meet before booking any services. We’ll also send over a Welcome Packet, filled with helpful info about our services, policies, and what to expect. After the Meow Meet, you’ll be ready to book your first visit and get on our calendar! Send your booking request (https://koalendar.com/e/meow-meet)now to get started!

Please check our calendar during your Meow Meet booking here (https://koalendar.com/e/meow-meet) If you need a different time, email us at meowfolkcatcare@gmail.com (mailto:meowfolkcatcare@gmail.com)

Our primary service area includes neighborhoods in this map(https://drive.google.com/file/d/1qOJO_Z17zHYyTkQoB-3DUA-J4ZtupxUK/view?usp=drive_link) Neighborhoods within a 10-mile radius of the Richmond Public Library, Main Branch (23219) are part of our core service area - no travel fees apply! Some of these areas we cover include: • Bellevue • Byrd Park • Carytown • Church Hill • Downtown • Fan District • Forest Hill • Fulton Hill • Ginter Park • Highland Park • Lakeside • Malvern Gardens • Maymont • Monument Ave Park • Museum District • North Highland Park • Rocketts Landing • Scott’s Addition • Sherwood Park • Shockoe Bottom • VCU • Westover Hills • Westhampton • Westwood • Willow Lawn • Windsor Farms For visits over 10 miles away, a flat $10 travel fee per visit is added to your invoice. General areas that incur the $10 fee include: • Bon Air • Chamberlayne Farms • Dumbarton • Glen Allen (southern) • Henrico (western) • Innsbrook • Laurel • Manchester • Mechanicsville (western) • Short Pump • Staples Mill • Stratford Hills • Three Chopt • Tuckahoe Other Areas Approved locations beyond 15 miles from our base may incur a travel surcharge of $2/mile after the $10 fee. Have questions about your location? Fill out our contact form,(www.meowfolk.com/contact) or email us at catsitting@meowfolk.com (mailto:catsitting@meowfolk.com)with your location address. We’ll confirm service availability and any applicable distance surcharge.

You have three options for key management: 1. Keys on file (recommended): We securely store your keys, labeled with a unique ID and no identifying information. This is our preferred method for convenience, security, and cost-effectiveness. 2. Lockbox (yours to keep): You can purchase our programmable lockbox that stays at your home. This allows you to control access and avoid key handoffs. You may choose to display or hide the lockbox as you see fit. 3. Per-visit key pickup and return: You may add a key pickup and return fee to each reservation. This is not recommended for long-term clients. To waive this fee, you can arrange a key handoff at a public location selected by our team and based upon our schedule and availability, but this courtesy is not a guaranteed option.

YES! Meowfolk is fully licensed and bonded by Business Insurers of the Carolinas, and our sitters have had extensive background checks processed by AQUTRAQ. Documentation is available upon request. Rest assured, your cats and home are in professional, safe, and qualified hands!

Our Head Meownager brings years of personal pet ownership and has been professionally pet sitting since 2023. She regularly completes training programs focused on pet health, behavior, and safety. Her training includes: • Administering Medications Using Fear Free Strategies • Handling Aggressive Cats • Caring for Cats and Dogs with Kidney Disease • Caring for a Pet with Cancer • Caring for Kittens • Cat Body Language • Cat and Dog Poop 101 • Managing Undesirable Behaviors in Cats • Pet Care: Cats 101 • Recognizing Symptoms of Pain in Cats She is currently completing certification in Pet First Aid & CPCR. At Meowfolk, we stay committed to continued education so your cats are in knowledgeable, capable hands! Want to see our training credentials? Just email us at catsitting@meowfolk.com and we’re happy to share.

We are insured with Business Insurers of the Carolinas since 2024, and documentation is available upon request! Our certificate limits of liability are as follows: • Each Occurrence: $1M • General Aggregate Limit: $2M • Product/Completed Operations Limit: $2M • Personal & Advertising Injury Limit: $1M • Fire Damage Limit: $300K • Medical Payments: $10K • Lost Key Endorsement: $2.5K • Bond Limit: $10K

Sometimes when sending out or replying to emails, our emails go to your spam inbox. To prevent this and make sure you recieve ALL of our important communications, follow these steps: Step 1: Go to your Gmail account on your browser Step 2: Click the dropdown arrow in the search bar at the top of the screen Step 3: Type in our email address: catsitting@meowfolk.com(mailto:catsitting@meowfolk.com) Step 4: Select 'Never Send It To Spam' & 'Always Mark It As Important.' Step 5: Hit 'Select Filter' and you're done!